Refund Policy

1. General Refund Position

Due to the one-of-one nature of our products, all sales are generally final once payment is completed. Refunds or replacements are available only in the situations specifically listed in this policy.

2. Eligible Refund Scenarios

You may request a refund if one of the following applies:

• You were charged but the order could not be fulfilled due to confirmed inventory conflict or system error.
• You received the wrong item compared with your order confirmation.
• Your product arrived materially damaged in transit and the damage is verified within the required reporting window.
• A duplicate charge occurred for the same order due to payment processor error.

3. Non-Refundable Situations

• Change of mind after successful purchase.
• Incorrect size, style, or preference selection by the buyer when the delivered item matches the listing.
• Minor variations in color or appearance caused by device display differences.
• Requests submitted outside the policy timelines.
• Items returned without authorization or with evidence of use, alteration, or damage not caused during shipment.

4. Cancellation Before Shipment

Cancellation requests must be submitted immediately after purchase and before fulfillment begins. If your order has already entered processing or shipped, cancellation may not be possible. Authorized pre-shipment cancellations are refunded to the original payment method.

5. Damage, Wrong Item, or Delivery Issue Claims

• Report the issue within 48 hours of delivery confirmation.
• Include order number, a description of the issue, and clear photos of packaging and product condition.
• Do not discard packaging until review is complete, as carrier claims may require additional evidence.
• We may request return shipment for verification before approving a refund or replacement.

6. Return Authorization and Conditions

• Returns require written authorization from TBCaps support.
• Approved returns must be sent in original condition with all included materials.
• Unauthorized or out-of-policy returns may be refused and sent back to the sender at the sender's cost.
• If a return label is provided by us, use only the provided label and instructions.

7. Refund Processing Time

• Once approved, refunds are initiated to the original payment method.
• Processing by banks and card issuers can take 5 to 10 business days after refund issuance.
• Original shipping fees, customs duties, and similar charges are non-refundable unless required by law or due to our error.

8. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact us first so we can investigate and resolve quickly. Filing an unjustified chargeback after confirmed delivery may result in account restrictions and dispute evidence submission to the payment provider.